Live-streaming, geo-tagging could help modernise Australia's triple-0 service, but at what cost?

Live-streaming, geo-tagging could help modernise Australia's triple-0 service, but at what cost?

Live-streaming, geo-tagging could help modernise Australia's triple-0 service, but at what cost?

Updated 7 October 2017, 13:35 AEDT

Civil liberties advocates expressed concerns about a proposal which could see people live-streaming from the scene of an accident to police.

Civil liberties advocates have expressed concern about a proposal which could see people live-streaming from the scene of an accident to police.

Saturday AM understands New South Wales police are asking businesses to come up with ways to incorporate the latest technology in emergency dispatch systems.

That could allow people to text 000 and live-stream the scene of an accident. Advanced geo-tagging and mapping services are also in the mix.

The technology that has the potential to save lives, but there is concern it could lead to a serious invasion of your privacy.

"If geolocations are uploaded, if video is uploaded of other people, facial recognition technology will be able to recognise people potentially," said Stephen Blanks, the president of the New South Wales Council for Civil Liberties.

"There's a whole lot of information that could be collected inadvertently or deliberately."

Mr Blanks wants to see a privacy impact statement.

"The process ought to be transparent, that ought to be publicly released, so the public can have confidence that their information is going to be used appropriately," he said.

The death of a Sydney school student in 2006 prompted further calls for an overhaul of the emergency dispatch system.

David Iredale died after becoming lost during a hike in the Blue Mountains.

At the time, Deputy State Coroner Carl Milovanovich made a number of recommendations, including that the ambulance, police and fire phone operators who answer triple-0 calls review the structure of their operations.

He said the preoccupation of ambulance call takers with getting addresses was "astounding", and recommended a review of the 000 service.

A spokesman for New South Wales Police said it was keen to explore a range of capabilities.

Mr Blanks said new technology could "radically change" a number of services.

"We have to make sure they are all run in an appropriate way and privacy and other interests are appropriately protected," he said.