NBN revenue doubled in last year; bugs to be ironed out within months, Bill Morrow says

NBN revenue doubled in last year; bugs to be ironed out within months, Bill Morrow says

NBN revenue doubled in last year; bugs to be ironed out within months, Bill Morrow says

Updated 14 November 2017, 16:40 AEDT

The bugs plaguing the much maligned National Broadband Network will be sorted out within months, the head of the company responsible for its rollout says.

The bugs plaguing the much maligned National Broadband Network (NBN) will be ironed out within months, the head of the company responsible for its rollout says.

With the release of the company's latest results, NBN Co chief executive Bill Morrow told analysts it was a strong quarter for the construction of the network.

There are about 3 million active users on the NBN, and for the first time the largest proportion of them are on the controversial fibre-to-the-node (FTTN) technology.

The company's revenue has more than doubled in the past year to $405 million a quarter, allowing it to turn its focus to the user experience.

"We have been working closely with industry government and industry to improve the situation," Mr Morrow said.

"And while we're all making progress, I want to note here it's going to take months to iron out much of the issues.

"We are overcoming obstacles almost on a constant basis in terms of being able to get to every home in this country."

In order to do that, Mr Morrow outlined changes, including a new way to schedule home appointments and put contractors in direct contact with the customers.

There is also a focus on case management of complex connections, and civil works needed to get a connection into a home increasingly performed prior to orders being placed.

"There are some exceptions to this. I want to be careful about it, but what we're moving away from is doing half of the orders that would require lead-ins," Mr Morrow said.

"[Instead, we're moving towards] doing a very, very small percentage — a single-digit percentage — that would have to do work at the time of installation."

Morrow blames telcos for speed transparency

The NBN has been plagued by cost blowouts and rollout delays, as well as claims it is built on substandard technology.

Floods of complaints of poor speeds and major disruptions have prompted the consumer watchdog, the Australian Competition and Consumer Commission, to launch an investigation.

Major retail providers Telstra and Optus have both admitted to overcharging customers for underdelivering on promised speeds on the network.

But Mr Morrow expects Australians considering switching to the NBN will soon have more information about their likely speed.

That is even though he is still reluctant to make public the network's own database of expected speeds, instead blaming retail service providers.

"We want the [retail service providers] to publish this information quite frankly," he said.

"For their customer base, they can have access to it and it is their customer, so we think that they should be publishing this to their respective customers.

"That way, we don't get into trying to police or supervise something that they're responsible for."